We offer the complete technical support resources required to support the operation system utilized on the customer's server. We will place service calls to operating system vendors, log problems using our problem management system and monitor the problem through resolution.
This service includes installing necessary cumulative maintenance, tape rotation, applying emergency fixes or installing version or release upgrades for the operating system software.
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This service enables the customer to specify events or tasks that are to be performed at specific time intervals. We initiate the tasks and monitor their completion. We also have the ability to execute a series of events where we verify that intermediate results have been obtained before the next in the series is started.
Common events scheduling tasks include production processing control or job scheduling including daily weekly and monthly backups.
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We offer complete backup services including daily, weekly and monthly backups. These services are provided according to the customer's specified plan, including unique labeling and storage requirements.
After a backup task is completed, we verify that the
system has been restarted and is operational. We also
offer to provide complete system recovery as needed.
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Our firewall management service provides the customer with one source for design, installation and ongoing management. Our technical staff designs the firewall system to meet the customer's unique environment. We offer to monitor and maintain the ongoing use of the system with upgrades and maintenance for the software, hardware and network components.
We offer a variety of firewall solutions. We can also provide 'fully managed' dedicated firewall solutions, and appliance firewalls. We also offer integrated high-availability, VPN, and load-balanced solutions.
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Our technical staff examines historical system data including CPU usage, memory usage and data storage trends to evaluate present and future system performance. We offer suggestions for parameter settings to achieve optimal performance with the present system resources.
Additionally, based on our trend analysis, we recommend when and what specific system resource upgrades will be required to meet predicted future processing requirements.
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